The plan overshoots my balance by a few cents
Expected behaviour: if your leftover is below the cheapest tier combination, the minimum overage is a few cents. The plan-review screen shows the exact number before you confirm.
Support
Support
Fastest way to get something fixed is to email. We usually reply within one business day.
Contact
Best channel is email. Describe the issue and attach a screenshot if relevant.
developer.ios.dp@gmail.comCheck the help guide and FAQ first
Most questions are answered in a short walkthrough.
Common issues
A purchase will not go through
Usually an Apple-side issue, not the app: stale payment info, re-authentication needed, no network. Open Settings -> Apple Account -> Payment Method, check the details, and retry.
My inventory is not syncing between devices
Make sure both devices are signed into the same Apple ID and iCloud Drive is on. Sync can take up to a minute.
I want a refund
Refunds are issued by Apple, not us. Open reportaproblem.apple.com in a browser, sign in with your Apple ID, and pick the purchase.
Response time
Usually within one business day. Complex questions may take longer - in that case we will reply to acknowledge.